Episode 16: The Importance of Consistency

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This goes hand in hand with last week’s topic but I open this concept up to every aspect of your business. While it is very important to establish what customers can expect when working with you, what can help you provide that consistency of customer experience is having consistency in the rest of your business, which leads to stability. The sooner you can be stable, the faster you will be able to provide a consistent experience to your customers.

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